Refunds and Returns Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return process.

Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be:

• Unused and in the original condition
• In its original packaging without being opened or unsealed
• Accompanied by a receipt or proof of purchase

How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at contact@brightersmiles.net to request a return authorisation.
2. Pack Your Item: Securely pack the item in its original packaging.
3. Label Your Return: Include your order number and the reason for the return. You can use the return label provided by us (if applicable).
4. Ship Your Return: Send the package to the address provided by our customer service team.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. 

Refund or Replacement Processing
Once we receive your return and inspect the item, we will process your refund or replacement within 5 business days. The refund or replacement will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Contact Us
If you have any questions about our returns policy, please contact us.